Patient Services Specialist I: EHR & Intake Expert

Advocate Health; Wauwatosa (WI); On-site; USD 36,000 - 50,000; Full time

Job summary

Advocate Health in Wisconsin seeks a patient access specialist to register patients, verify demographics and insurance, and collect co-pays, ensuring data accuracy and HIPAA compliance.

The role includes creating the initial electronic health record, guiding patients through scheduling and test preparations, and advising on insurance coverage while coordinating with clinicians to maintain a respectful, efficient front-desk environment.

Qualifications

• Demonstrates strong customer service and interpersonal skills.
• Excellent attention to detail and accuracy in data entry.
• Able to multitask and prioritize in a high-volume, high-stress environment.
• Clear written and verbal communication with patients, families and staff.

Responsibilities

• Creates the initial electronic health record foundational to patient care and billing.
• Registers patients, verifies demographics and insurance, and collects co-pays.
• Ensures HIPAA compliance and protects patient confidentiality.
• Educates patients on insurance coverage and test/visit preparations; explains financial responsibilities.
• Maintains professional front-desk environment and coordinates with clinical staff for smooth workflow.

Skills

Customer service

Attention to detail

Communication

Multitasking

Problem solving

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Advocate Health in Wisconsin seeks a patient access specialist to register patients, verify demographics and insurance, and collect co-pays, ensuring data accuracy and HIPAA compliance.

The role includes creating the initial electronic health record, guiding patients through scheduling and test preparations, and advising on insurance coverage while coordinating with clinicians to maintain a respectful, efficient front-desk environment.