Patient Access & Registration Specialist

Advocate Health; Greenfield (WI); On-site; USD 34,000 - 44,000; Full time

Job summary

Advocate Health in Wisconsin seeks a Patient Access Representative to greet patients, register them, verify demographics and insurance, and collect co-pays. You will use EHR systems, safeguard patient privacy, and explain insurance coverage while coordinating with clinical teams in a fast-paced setting.

Strong communication, accuracy, and customer service are essential as you support patients, families, and staff, ensuring smooth check-ins and payments throughout the care journey.

Qualifications

• Reliable, dependable and flexible in a fast-paced environment.
• Excellent customer service and communication skills.
• Ability to multitask, manage deadlines and work independently.
• Strong attention to detail and confidentiality (HIPAA).
• Educate patients on insurance coverage and payment responsibilities.

Responsibilities

• Register patients and verify demographics, guarantor and insurance information.
• Collect co-pays and explain financial responsibilities.
• Explain test preparations and directions to facility as needed.
• Navigate and document in the electronic health record (EHR).
• Answer phones, route messages, and support patient portal use.
• Coordinate scheduling, cancellations, and follow-ups as needed.

Skills

Reliability

Teamwork

Flexibility

Customer service

Communication skills

Typing speed

EHR proficiency

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) systems

Microsoft Office

Typing

Job description

Advocate Health in Wisconsin seeks a Patient Access Representative to greet patients, register them, verify demographics and insurance, and collect co-pays. You will use EHR systems, safeguard patient privacy, and explain insurance coverage while coordinating with clinical teams in a fast-paced setting.

Strong communication, accuracy, and customer service are essential as you support patients, families, and staff, ensuring smooth check-ins and payments throughout the care journey.