Patient Services Specialist — Compassionate Front Desk Pro

American Addiction Centers; Charlotte (NC); On-site; USD 28,000 - 41,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a Full-time Front Desk / Patient Services staff member for the outpatient rehabilitation: physical therapy department. You will register patients, verify insurance, schedule visits and support billing while delivering an excellent patient experience.

The role requires a high school diploma or GED, solid computer skills, and strong interpersonal abilities. Health benefits are provided and the schedule covers weekdays with variable hours.

Qualifications

• High school diploma or GED required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Computer skills and front desk experience required.
• Strong interpersonal and communication abilities.

Responsibilities

• Manage patient registration and insurance verification.
• Schedule appointments and assist with billing entry.
• Provide exceptional patient and family experience.
• Maintain accurate patient information and records.
• Operate front desk systems and assist with inquiries.

Skills

Customer service

Interpersonal skills

Registration

Insurance verification

Teamwork

Cash handling

Education

High School Diploma or GED

Tools

Medical Records Software

EMR systems

Front desk software

Job description

Advocate Health in Charlotte, NC seeks a Full-time Front Desk / Patient Services staff member for the outpatient rehabilitation: physical therapy department. You will register patients, verify insurance, schedule visits and support billing while delivering an excellent patient experience.

The role requires a high school diploma or GED, solid computer skills, and strong interpersonal abilities. Health benefits are provided and the schedule covers weekdays with variable hours.