Compassionate Front Desk & Patient Services Pro

Advocate Health; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health is seeking a front desk specialist to deliver outstanding patient experiences in a fast-paced office environment. You will register patients, verify insurance, schedule appointments, and support billing activities with accuracy and care.

You will provide empathetic service, communicate clearly with patients and families, and adhere to privacy and healthcare regulations while using front-end technology during registration. Front desk experience is preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing details; assist billing as needed.
• Demonstrate knowledge of emergency codes and applicable healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent with minimal supervision

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a front desk specialist to deliver outstanding patient experiences in a fast-paced office environment. You will register patients, verify insurance, schedule appointments, and support billing activities with accuracy and care.

You will provide empathetic service, communicate clearly with patients and families, and adhere to privacy and healthcare regulations while using front-end technology during registration. Front desk experience is preferred.