Compassionate Patient Services Specialist (Part-Time)

Atrium Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health, headquartered in Charlotte, North Carolina, seeks a part-time Patient Services Specialist to support front desk operations, patient registration, insurance verification and scheduling. You will assist with cash receipts and data entry, ensuring accuracy and a positive patient experience during biometrics and occupational medicine events.

Ideal candidates have a high school diploma or GED, basic computer skills, and prior customer relations experience.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independence

Front desk experience

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health, headquartered in Charlotte, North Carolina, seeks a part-time Patient Services Specialist to support front desk operations, patient registration, insurance verification and scheduling. You will assist with cash receipts and data entry, ensuring accuracy and a positive patient experience during biometrics and occupational medicine events.

Ideal candidates have a high school diploma or GED, basic computer skills, and prior customer relations experience.