Compassionate Urgent Care Front Desk Specialist

Atrium Health; Shelby (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) program

Paid time off

Educational assistance

Job summary

Advocate Health in Shelby, NC seeks a Patient Service Specialist to deliver exceptional patient experiences at the front desk. You will register patients, verify insurance, schedule appointments, and handle payments with accuracy and discretion.

The role requires strong customer service, communication skills, and the ability to work in a fast-paced setting while adhering to healthcare regulations.

Qualifications

• High school diploma or GED required and computer experience.
• Customer relations experience preferred.
• Experience with medical records software is a plus.

Responsibilities

• Provide exemplary customer service to create an excellent patient experience.
• Interact with patients and families in sensitive situations with strong interpersonal skills.
• Register patients, verify insurance, schedule, and handle payments accurately.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information and assist billing as needed.
• Understand emergency codes and relevant healthcare regulations.
• Monitor stock of medications and emergency equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Registration

Insurance verification

Scheduling

Billing

Data entry

Compliance

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Shelby, NC seeks a Patient Service Specialist to deliver exceptional patient experiences at the front desk. You will register patients, verify insurance, schedule appointments, and handle payments with accuracy and discretion.

The role requires strong customer service, communication skills, and the ability to work in a fast-paced setting while adhering to healthcare regulations.