Patient Experience Front Desk Specialist

aah; Charlotte (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, vision, life insurance

Disability insurance (Short/Long-Term)

Flexible Spending Accounts (FSA)

Adoption assistance

Parental leave

401(k) with employer match

Educational assistance

Job summary

Advocate Health is seeking a Full-time Front Desk/Patient Services role in Charlotte, NC. The position handles patient registration, insurance verification, scheduling and cash handling to ensure a smooth check-in experience for every patient.

The role requires strong communication, empathy, and the ability to work with diverse patients. A High School Diploma or GED is required, with experience in medical records software and front desk practice preferred. Comprehensive benefits are offered.

Qualifications

• High School Diploma or GED required.
• Strong customer service and interpersonal skills.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Interact with patients and families in sensitive situations with empathy.
• Demonstrate critical thinking and decisive judgment in a fast-paced environment.
• Manage patient registration, insurance verification, scheduling, and related desk activities.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information including insurance, billing, and payments.
• Assist billing functions as needed and/or direct to appropriate office.
• Demonstrate knowledge of emergency codes and healthcare regulations.
• Monitor inventory and stock medications and emergency supplies.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk readiness

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a Full-time Front Desk/Patient Services role in Charlotte, NC. The position handles patient registration, insurance verification, scheduling and cash handling to ensure a smooth check-in experience for every patient.

The role requires strong communication, empathy, and the ability to work with diverse patients. A High School Diploma or GED is required, with experience in medical records software and front desk practice preferred. Comprehensive benefits are offered.