Patient Services Specialist - Clinic Check-In & Scheduling

Duke Careers; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment Bonus

Job summary

Duke Health is seeking a Patient Service Associate to coordinate and participate in a variety of duties related to daily clinic preparation, patient check-in/out, billing, and appointment scheduling.

The role emphasizes customer service, managing records, coordinating labs, and ensuring accurate patient information in Maestro Care, with day shifts and an on-site work setting at Raleigh, NC. This position includes a $2,500 commitment bonus for qualifying candidates.

Qualifications

• Knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare related field.
• Experience coordinating multiple tasks or activities.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and preparation activities.
• Enter pre-visit orders and prepare new patient charts; manage records and related materials.
• Check-in patients and verify demographic data in Maestro Care.
• Collect and post co-payments and balances on accounts.
• Explain billing to patients according to PRMO credit and collection policies.
• Schedule tests, procedures, and referrals; coordinate labs as requested.

Skills

Patient service

Communication

Multitasking

Maestro Care

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

Duke Health is seeking a Patient Service Associate to coordinate and participate in a variety of duties related to daily clinic preparation, patient check-in/out, billing, and appointment scheduling.

The role emphasizes customer service, managing records, coordinating labs, and ensuring accurate patient information in Maestro Care, with day shifts and an on-site work setting at Raleigh, NC. This position includes a $2,500 commitment bonus for qualifying candidates.