Patient Care Concierge & Clinic Scheduler

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health in Durham, North Carolina, is hiring for a patient services role within the regional hospital network. You will coordinate daily clinic activities, identify patients, and manage check-in/check-out, cash handling, and appointment scheduling.

Responsibilities include reviewing patient information, posting charges, preparing patient charts, and coordinating labs and procedures with the radiology and pathology teams. Strong communication and attention to detail are essential.

Qualifications

• High school education or equivalent.
• Minimum of one year of patient-facing work experience.
• Experience coordinating multiple tasks in healthcare preferred.

Responsibilities

• Coordinate daily clinic preparation and patient check-in/out.
• Process charge posting and collections.
• Schedule tests and procedures and prepare encounters.
• Explain billing policies and patient financial responsibilities.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

Duke Health in Durham, North Carolina, is hiring for a patient services role within the regional hospital network. You will coordinate daily clinic activities, identify patients, and manage check-in/check-out, cash handling, and appointment scheduling.

Responsibilities include reviewing patient information, posting charges, preparing patient charts, and coordinating labs and procedures with the radiology and pathology teams. Strong communication and attention to detail are essential.