Patient Services & Billing Specialist

Duke Careers; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke Health is seeking a Pharmacy or Administrative Support role in Durham, NC to coordinate and participate in daily clinic preparation, check-in/out, charge posting, cash management, and scheduling while delivering high-quality patient service.

The role involves patient interaction, education on forms, and maintaining patient records using Maestro Care, with emphasis on accuracy and compliance with privacy policies. Experience in healthcare coordination is preferred.

Qualifications

• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and prep.
• Enter pre-visit orders and prepare new patient charts; handle charts, records and cash handling.
• File history sheets, ancillary reports, and all required patient record documentation.
• Return medical records and attach HIPPA/Medicare documents to encounter forms.
• Check-in patients upon arrival; verify demographic data in Maestro Care; edit records as needed.
• Identify correct account for patient visits; educate patients on forms and obtain signatures.
• Complete Maestro Care check-in files and manage all alerts.
• Collect and post co-payments and balances on accounts due; imprint chart documents.
• Copy, file and distribute insurance cards; coordinate labs and procedures.
• Maintain private physician office charts; investigate missing forms; audit for completeness.
• Batch encounter forms or charge posting; schedule tests and procedures.
• Explain billing to patients according to PRMO policies; determine cash collection.
• Make return appointments and schedule tests and procedures; manage referrals.
• Answer calls; distribute messages to physicians, nurses, and others; relay information.

Skills

Data entry

Medical terminology

Customer service

Tools

Maestro Care

Job description

Duke Health is seeking a Pharmacy or Administrative Support role in Durham, NC to coordinate and participate in daily clinic preparation, check-in/out, charge posting, cash management, and scheduling while delivering high-quality patient service.

The role involves patient interaction, education on forms, and maintaining patient records using Maestro Care, with emphasis on accuracy and compliance with privacy policies. Experience in healthcare coordination is preferred.