Patient Services & Clinic Experience Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health Integrated Practice in Durham, NC is seeking a Patient Service Associate to coordinate and participate in clinic preparation, patient check-in/out, scheduling, and cash management. The role emphasizes excellent patient service and accurate data handling.

You will review next-day patients, prepare charts, collect co-pays, and maintain professional communication with patients and staff in a fast-paced outpatient setting.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in patient-facing service.
• Experience coordinating multiple tasks in a healthcare setting preferred.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and completing preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Check-in patients and collect co-payments and balances on accounts due.
• Identify correct patient information and verify demographic data; edit electronic charts as needed.
• Coordinate referrals and scheduling to support efficient clinic operations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Duke Health Integrated Practice in Durham, NC is seeking a Patient Service Associate to coordinate and participate in clinic preparation, patient check-in/out, scheduling, and cash management. The role emphasizes excellent patient service and accurate data handling.

You will review next-day patients, prepare charts, collect co-pays, and maintain professional communication with patients and staff in a fast-paced outpatient setting.