Patient Access & Billing Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health is seeking a Patient Service Associate to support daily clinic operations, patient check-in/out, and billing processes. You will coordinate appointments, manage scheduling, and assist with charge posting and collections according to policy.

The role requires strong communication, basic data entry, and familiarity with medical terminology. Join a team focused on compassionate care and efficient revenue cycle support.

Qualifications

• Strong verbal and written communication skills.
• Basic PC and data entry abilities.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work and interact well with customers.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and preparation.
• Enter pre-visit orders and prepare new patient charts and records.
• Check-in patients and collect payments and balances.
• Schedule tests and procedures and coordinate labs.
• Explain billing to patients according to policy and collect co-pays.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Customer service

Education

High school diploma or equivalent

Tools

Maestro Care

Billing systems

Job description

Duke Health is seeking a Patient Service Associate to support daily clinic operations, patient check-in/out, and billing processes. You will coordinate appointments, manage scheduling, and assist with charge posting and collections according to policy.

The role requires strong communication, basic data entry, and familiarity with medical terminology. Join a team focused on compassionate care and efficient revenue cycle support.