Patient Services Specialist: Clinic Check-In & Billing

Duke Careers; Durham (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Duke Health’s Patient Revenue Management Organization is seeking an onsite Clinic Clerk to support daily clinic operations in Durham. You will handle patient check-in/out, review schedules, assist with charge posting, and coordinate referrals and labs under policy guidelines.

The role emphasizes accuracy in demographic data, patient communication, and cash handling while delivering courteous service to patients and families in a busy clinical setting.

Qualifications

• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work; interact tactfully with customers and build relationships.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Check-in patients and verify demographic data in Maestro Care.
• Present and educate patients on required forms and obtain signatures.
• Explain billing to patients according to PRMO policies and collect payments.

Skills

Basic PC skills

Data entry

Medical terminology

Telephone etiquette

Customer service

Oral & written communication

Education

High school diploma

Job description

Duke Health’s Patient Revenue Management Organization is seeking an onsite Clinic Clerk to support daily clinic operations in Durham. You will handle patient check-in/out, review schedules, assist with charge posting, and coordinate referrals and labs under policy guidelines.

The role emphasizes accuracy in demographic data, patient communication, and cash handling while delivering courteous service to patients and families in a busy clinical setting.