Patient Service & Scheduling Specialist

Duke Careers; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke Health is seeking a detail-oriented Patient Service/Revenue Support role to coordinate clinic prep, patient check-in/out, and billing activities. You will handle appointment scheduling, co-pays, and chart maintenance in Maestro Care, ensuring accurate patient data and smooth front-desk operations.

Ideal candidates will have at least one year of healthcare-reception experience, strong communication, and the ability to multitask in a busy clinic environment.

Qualifications

• Must have a high school diploma or equivalent and at least 1 year of direct patient service experience.
• Strong communication skills, including phone etiquette and clear written notes.
• Proficiency with basic PC tasks, data entry, and medical terminology.

Responsibilities

• Greet and check-in patients, verify demographics, and present required forms.
• Schedule appointments and coordinate labs/procedures per policy.
• Process co-pays, balances, and patient billing information in Maestro Care.
• Maintain and file patient charts, records, and related documentation.

Skills

Basic PC skills

Data entry

Medical terminology

Telephone etiquette

Customer service

Organizational skills

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health is seeking a detail-oriented Patient Service/Revenue Support role to coordinate clinic prep, patient check-in/out, and billing activities. You will handle appointment scheduling, co-pays, and chart maintenance in Maestro Care, ensuring accurate patient data and smooth front-desk operations.

Ideal candidates will have at least one year of healthcare-reception experience, strong communication, and the ability to multitask in a busy clinic environment.