Patient Services Coordinator: Clinic & Billing

Duke Clinical Research Institute; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke Health is seeking a Patient Service Associate to join the Patient Revenue Management Organization on site in Durham. You will handle patient check-in/out, post charges, collect co-pays, and assist with scheduling and referrals to support the revenue cycle.

The role requires strong communication, basic data entry, knowledge of medical terminology, and the ability to handle multiple tasks in a clinical setting. Experience with Maestro Care is a plus.

Qualifications

• Strong verbal and written communication skills.
• Basic PC and data entry abilities.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work and interact professionally with patients.

Responsibilities

• Prepare for clinic visits and check-in/out patients.
• Post co-payments and balances; verify patient information.
• Coordinate labs and procedures; manage appointment scheduling.
• Explain billing to patients according to policies and collect payments.

Skills

Verbal & written communication

Data entry

Medical terminology

Customer service

Education

High School Diploma or equivalent

Tools

Maestro Care

Job description

Duke Health is seeking a Patient Service Associate to join the Patient Revenue Management Organization on site in Durham. You will handle patient check-in/out, post charges, collect co-pays, and assist with scheduling and referrals to support the revenue cycle.

The role requires strong communication, basic data entry, knowledge of medical terminology, and the ability to handle multiple tasks in a clinical setting. Experience with Maestro Care is a plus.