Patient Experience Specialist

Prevea Health; Green Bay (WI); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Prevea Health in Green Bay, WI is seeking a Patient Service Representative (PSR) to warmly welcome and register patients, schedule visits, and act as a liaison between patients and clinical staff. You will help create a positive first impression for anyone using Prevea services, via phone, in person, or through MyPrevea.

The role emphasizes accurate data collection, insurance verification, and handling financial inquiries while supporting a smooth patient experience in a fast-paced healthcare

Qualificações

• High School Diploma or GED required.
• 1-3 years experience in customer service, insurance and/or healthcare preferred.
• Excellent communication and problem-solving abilities; ability to handle sensitive information with discretion.

Responsabilidades

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Conhecimentos

Communication skills

Telephone skills

Computer skills

Empathy

Active listening

Multi-tasking

Teamwork

Independent thinking

Formação académica

High School Diploma

Ferramentas

MyPrevea system

Descrição da oferta de emprego

Prevea Health in Green Bay, WI is seeking a Patient Service Representative (PSR) to warmly welcome and register patients, schedule visits, and act as a liaison between patients and clinical staff. You will help create a positive first impression for anyone using Prevea services, via phone, in person, or through MyPrevea.

The role emphasizes accurate data collection, insurance verification, and handling financial inquiries while supporting a smooth patient experience in a fast-paced healthcare