Patient Experience & Scheduling Specialist

Prevea Health Services, Inc.; Green Bay (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Prevea Health Services, Inc. is seeking a Patient Service Representative to warmly welcome and register patients, schedule visits, and act as the liaison between patients and medical staff.

This role emphasizes accurate data collection, insurance verification, and courteous customer service. The position requires the ability to handle financial inquiries, multi-task in a fast-paced environment, and maintain professionalism in all interactions.

Qualifications

• High School Diploma or GED required.
• 1–3 years experience in customer service, insurance and/or healthcare preferred.

Responsibilities

• Coordinate communication between patients, family, medical staff, providers and administrative staff.
• Obtain and confirm accurate demographic and insurance information.
• Route medical inquiries, complaints and messages to appropriate parties.
• Assist with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect payments (co-pays, balances, payments due at service).
• Complete account, referral and claim edit workflows in work queues.
• Schedule and confirm patient appointments.
• Provide daily batch/deposits to staff for processing.

Skills

Telephone skills

Customer service

Empathetic listening

Multi-tasking

Team interaction

Message taking

Communication

Independent thinking

Education

High School Diploma

Job description

Prevea Health Services, Inc. is seeking a Patient Service Representative to warmly welcome and register patients, schedule visits, and act as the liaison between patients and medical staff.

This role emphasizes accurate data collection, insurance verification, and courteous customer service. The position requires the ability to handle financial inquiries, multi-task in a fast-paced environment, and maintain professionalism in all interactions.