Patient Services & Front Desk Specialist

Concentra; Eagan (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Medical, Vision, Prescription, Telehe

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Commuter Benefits

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Center Achievement Bonuses

Job summary

Concentra is seeking a Patient Service Specialist in Eagan, MN to handle front-desk duties, patient flow, and basic information processing. You will greet patients, manage check-in and check-out, and support staff with documentation and privacy compliance.

The role emphasizes customer service, accurate data entry, and effective communication with patients, providers, and staff while maintaining a clean, organized reception area.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of relevant work experience preferred.
• Working knowledge of state occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Check in patients using the appropriate patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct callers as needed.
• Provide appointment reminders and reschedule or cancel as required.
• Check out patients and distribute records.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist in Eagan, MN to handle front-desk duties, patient flow, and basic information processing. You will greet patients, manage check-in and check-out, and support staff with documentation and privacy compliance.

The role emphasizes customer service, accurate data entry, and effective communication with patients, providers, and staff while maintaining a clean, organized reception area.