Patient Services & Front Office Coordinator

Concentra, Inc; Fraser (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer

Medical, Vision, Prescription, Tele/ &

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. in Fraser, MI is seeking a Front Office Specialist to perform patient registration, scheduling, and deliver exceptional front desk service. You will greet patients, check in, answer calls, and coordinate with clinical staff to ensure smooth operations.

The role requires strong customer service, attention to detail, and knowledge of HIPAA/privacy guidelines. You will maintain paperwork, manage office supplies, and support center operations daily.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of experience preferred.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Check in patients in management system.
• Explain forms to patients and ensure completion.
• Answer incoming lines and direct calls.
• Process referrals and appointment reminders.
• Maintain inventory of office supplies.
• Follow HIPAA guidelines.

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

Communication Skills

HIPAA Compliance

Microsoft Office

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data entry systems

Job description

Concentra, Inc. in Fraser, MI is seeking a Front Office Specialist to perform patient registration, scheduling, and deliver exceptional front desk service. You will greet patients, check in, answer calls, and coordinate with clinical staff to ensure smooth operations.

The role requires strong customer service, attention to detail, and knowledge of HIPAA/privacy guidelines. You will maintain paperwork, manage office supplies, and support center operations daily.