Patient Services Front Desk Specialist

Concentra, Inc; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc is hiring a Patient Service Specialist in Cincinnati, OH. The role focuses on front office administration, patient registration, scheduling, and delivering excellent customer service to patients and clients.

Responsibilities include greeting patients, checking in/out, handling forms, managing phone lines, and ensuring HIPAA compliance while maintaining a clean, organized center environment.

Qualifications

• Education requirement is High School Diploma or GED.
• 6 months to 1 year of job-related experience preferred.
• Knowledge of state occupational medicine requirements is a plus.

Responsibilities

• Greet patients and visitors.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion.
• Answer incoming calls and direct to the right party.
• Schedule and remind patients about appointments.
• Check out patients and distribute records.
• Maintain inventory of office supplies.
• Adhere to HIPAA guidelines and safety rules.

Skills

Customer service

Attention to detail

Sense of urgency

Initiative

Flexibility

Microsoft Office

Front office operations

HIPAA & PHI handling

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc is hiring a Patient Service Specialist in Cincinnati, OH. The role focuses on front office administration, patient registration, scheduling, and delivering excellent customer service to patients and clients.

Responsibilities include greeting patients, checking in/out, handling forms, managing phone lines, and ensuring HIPAA compliance while maintaining a clean, organized center environment.