Patient Services Front Desk Specialist

Concentra, Inc; Southfield (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

401(k) with Employer Match

Medical, Vision, Prescription, Telehe

Dental Plans

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Zusammenfassung

Concentra, Inc is seeking a Patient Service Specialist to support front desk operations in a fast-paced medical center in Southfield, MI. You will greet patients, manage check-ins, schedule appointments, and handle a multi-line phone system, ensuring a courteous and compliant patient experience.

The role requires strong customer service, knowledge of HIPAA, and proficiency with MS Office; prior experience in medical front office is preferred and training will be provided.

Qualifikationen

• High School Diploma or GED required.
• 6 months to 1 year of job-related experience preferred.
• Working knowledge of state occupational medicine requirements is a plus.

Aufgaben

• Greet patients and visitors.
• Communicate wait times and direct patients accordingly.
• Obtain authorization to process patients for services as needed.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct to appropriate staff.
• Schedule and remind patients about appointments; handle rescheduling or cancellations.
• Manage medical records, paperwork, and distribution to outside parties.

Kenntnisse

Customer service

HIPAA compliance

Communication skills

Attention to detail

Problem solving

Front office operations

Ausbildung

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Concentra, Inc is seeking a Patient Service Specialist to support front desk operations in a fast-paced medical center in Southfield, MI. You will greet patients, manage check-ins, schedule appointments, and handle a multi-line phone system, ensuring a courteous and compliant patient experience.

The role requires strong customer service, knowledge of HIPAA, and proficiency with MS Office; prior experience in medical front office is preferred and training will be provided.