Patient Services Specialist – Front Desk & Care Coordination

Concentra; Kansas City (KS); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

401(k) Plan with Employer Match

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Patient Service Specialist to perform complex administrative duties, including patient registration, scheduling, and customer service, within a compliant and welcoming care environment. You will manage multi-line phone contact, assist in referrals, and support daily center operations while ensuring patient records and forms are accurate and complete.

The role requires a High School diploma or GED and 6 months to 1 year of related experience, with preferred knowledge of

Qualifications

• 6 months to 1 year of relevant experience preferred
• Working knowledge of state-specific occupational medicine requirements preferred

Responsibilities

• Greet patients and visitors and provide friendly, efficient assistance
• Explain forms and ensure proper completion of paperwork
• Check in patients using the patient management system and obtain authorizations when needed
• Answer incoming calls and direct callers to appropriate team members
• Schedule appointments and send reminders or reschedule as needed
• Maintain inventory of office supplies and forms and distribute documents to outside parties
• Follow HIPAA guidelines and safeguard patient information
• Assist in completing referrals, checkout, and patient education communications
• Support center operations and maintain a neat, professional facility appearance
• Perform basic medical assistant duties as assigned by medical leadership

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist to perform complex administrative duties, including patient registration, scheduling, and customer service, within a compliant and welcoming care environment. You will manage multi-line phone contact, assist in referrals, and support daily center operations while ensuring patient records and forms are accurate and complete.

The role requires a High School diploma or GED and 6 months to 1 year of related experience, with preferred knowledge of