Patient Care & Scheduling Specialist

Concentra; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentra is seeking a Patient Service Specialist to support patient registration, scheduling, and front-desk operations at our Madison clinic. You will provide exceptional customer service and manage multi-line phone communications while maintaining accurate records in the patient management system.

The role requires 6 months to 1 year of relevant experience, strong attention to detail, and a solid understanding of HIPAA and PHI handling.

Qualifications

• Education level: High School Diploma or GED.
• Job-Related Experience: 6 months to 1 year.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, as needed, to process patients for services.
• Check in patients using appropriate patient management system.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings.
• Participate in initial and ongoing training as required.
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group.
• Assist Center Operations Director or other leader in managing daily administrative functions.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Use employer reporting tool to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

HIPAA/PHI

Microsoft Office

Front Office Ops

Communication Skills

Education

High School Diploma or GED

Job description

Concentra is seeking a Patient Service Specialist to support patient registration, scheduling, and front-desk operations at our Madison clinic. You will provide exceptional customer service and manage multi-line phone communications while maintaining accurate records in the patient management system.

The role requires 6 months to 1 year of relevant experience, strong attention to detail, and a solid understanding of HIPAA and PHI handling.