Front Office Patient Service Specialist - PRN

Concentra, Inc; Nashville (TN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Accommodation for applicants with dis­

Equal opportunity employer

Job summary

Concentra, Inc. in Nashville is seeking a Patient Service Specialist to join the front office team. You will handle patient registration, scheduling, and welcoming service while directing calls and managing paperwork.

The role requires a High School Diploma or GED and 6 months to 1 year of related experience, with HIPAA awareness and a strong customer service mindset to support efficient patient flow and accurate recordkeeping in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience.
• Working knowledge of state occupational medicine requirements preferred.
• Ability to maintain confidentiality per HIPAA.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Customer service

HIPAA compliance

Communication

Phone etiquette

Attention to detail

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Patient management system

Job description

Concentra, Inc. in Nashville is seeking a Patient Service Specialist to join the front office team. You will handle patient registration, scheduling, and welcoming service while directing calls and managing paperwork.

The role requires a High School Diploma or GED and 6 months to 1 year of related experience, with HIPAA awareness and a strong customer service mindset to support efficient patient flow and accurate recordkeeping in a busy clinical setting.