Patient Services Specialist (Bilingual: English/Spanish)

Paycom - ATS; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Paycom - ATS in Houston, TX seeks a Patient Representative to greet patients, manage check-in, and maintain accurate patient records. You will assist with registration forms, verify insurance benefits, obtain referrals, and respond to inquiries with exceptional service.

The role requires strong communication and organizational skills, HIPAA knowledge, and the ability to work independently in a busy medical practice.

Qualifications

• Registration and patient data entry experience required.
• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to work independently.
• Bi-lingual English/Spanish is a plus.
• Knowledge of HIPAA requirements and patient confidentiality.
• Excellent organizational and analytical skills.

Responsibilities

• Greet patients and work with them in person, on the phone, or via electronic correspondence.
• Check patients in and update patient information in the system.
• Explain and assist with registration forms for patients and families.
• Maintain patient data up-to-date and verify accuracy.
• Verify insurance benefits and obtain referrals for office visits.
• Respond to patient queries and concerns professionally.
• Stay updated with information regarding insurance programs.
• Provide the highest level of customer service in person and on the phone.
• Prioritize tasks and patients' needs.

Job description

Paycom - ATS in Houston, TX seeks a Patient Representative to greet patients, manage check-in, and maintain accurate patient records. You will assist with registration forms, verify insurance benefits, obtain referrals, and respond to inquiries with exceptional service.

The role requires strong communication and organizational skills, HIPAA knowledge, and the ability to work independently in a busy medical practice.