Patient Scheduling & Admissions Specialist

Paycom - ATS; Hondo (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a patient services coordinator in the United States (Texas) to interview patients, collect demographic and insurance information, verify coverage, and book appointments. You will handle inbound calls, respond to inquiries, and document conversations.

This role emphasizes accuracy in data entry, adherence to clinic procedures, and friendly, professional communication. Prior experience in healthcare reception or call-center environments is helpful.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; equivalent combination of education and experience.

Responsibilities

• Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to patients for appointment confirmation and insurance verification.
• Interviews patient or representative to obtain and record name, address, date of birth, emergency contacts, attending provider, and individual or insurance company responsible for payment of bill.
• Explains clinic regulations such as payment of services, fee schedule and clinic procedures.
• Enters patient admitting information into computer and books appointments.
• Ensures the speaker is the patient or legal guardian when necessary.
• Compiles data for census records.
• Manage and resolve customer complaints.
• Route calls to appropriate destination.
• Follow up patient calls when necessary.
• Completes Call Logs.

Education

One year certificate from college or technical school

Job description

Paycom - ATS is seeking a patient services coordinator in the United States (Texas) to interview patients, collect demographic and insurance information, verify coverage, and book appointments. You will handle inbound calls, respond to inquiries, and document conversations.

This role emphasizes accuracy in data entry, adherence to clinic procedures, and friendly, professional communication. Prior experience in healthcare reception or call-center environments is helpful.