Patient Experience & Registration Specialist

Paycom - ATS; Pearland (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Paycom Patient Representatives greet patients in person, on the phone or by electronic correspondence, handle check-in and update patient records. They work under supervision, ensuring data accuracy and adherence to policies.

Key duties include confirming insurance benefits, obtaining referrals, resolving inquiries with professionalism, and delivering top-tier service. Bi-lingual English/Spanish is a plus, with HIPAA compliance essential.

Qualifications

• High School Diploma required; 1–2 years of customer service experience.
• Excellent oral and written communication, interpersonal skills.
• Bi-lingual English/Spanish is a plus.
• Knowledge of HIPAA requirements.

Responsibilities

• Greet patients and assist with registration in person, by phone, or electronically.
• Check in patients and update patient information.
• Verify insurance benefits and obtain referrals as needed.
• Respond to patient questions professionally and follow department policies.
• Provide excellent customer service and stay informed on program details.

Skills

Oral and written communication

Interpersonal skills

Bi-lingual English/Spanish

Organizational skills

Analytical skills

HIPAA knowledge

Education

High School Diploma

Job description

Paycom Patient Representatives greet patients in person, on the phone or by electronic correspondence, handle check-in and update patient records. They work under supervision, ensuring data accuracy and adherence to policies.

Key duties include confirming insurance benefits, obtaining referrals, resolving inquiries with professionalism, and delivering top-tier service. Bi-lingual English/Spanish is a plus, with HIPAA compliance essential.