Patient Services Specialist – Behavioral Health

Advocate Health Care; Park Ridge (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plan

Job summary

Advocate Health Care’s Park Ridge location is seeking a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience. The role is a 40-hour, Monday–Friday, 8:00 am–5:00 pm onsite position in Park Ridge.

A high school diploma or equivalent and 1–2 years of customer service experience are required; the team handles appointments, billing information, and medical records with a patient-centered approach.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Handling difficult customers

Education

High school diploma or equivalent

Job description

Advocate Health Care’s Park Ridge location is seeking a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience. The role is a 40-hour, Monday–Friday, 8:00 am–5:00 pm onsite position in Park Ridge.

A high school diploma or equivalent and 1–2 years of customer service experience are required; the team handles appointments, billing information, and medical records with a patient-centered approach.