Patient Service Specialist — Flexible Shifts & Benefits

Hugh Chatham Health, Inc.; Chicago (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Educational assistance

Job summary

Advocate Health in Lincolnwood and Park Ridge is seeking a Patient Service Representative to support care teams, assist providers, and connect with patients to ensure a seamless, compassionate experience.

The role includes handling appointment scheduling, billing inquiries, and medical record requests within ambulatory care, contributing to a smooth patient journey across the care continuum.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

Advocate Health in Lincolnwood and Park Ridge is seeking a Patient Service Representative to support care teams, assist providers, and connect with patients to ensure a seamless, compassionate experience.

The role includes handling appointment scheduling, billing inquiries, and medical record requests within ambulatory care, contributing to a smooth patient journey across the care continuum.