Patient Service Representative (PSR) - Behavioral Health Clinic - Per Diem

Advocate Health Care; Park Ridge (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Advocate Medical Group in Park Ridge, IL is seeking a Patient Service Representative for a per diem position in the Behavioral Health office. You will support providers, connect with patients, and help ensure a smooth, compassionate experience.

Key duties include greeting patients, scheduling, collecting information, and assisting with billing and medical records. The role requires a high school diploma and 1-2 years of customer service experience.

Qualifications

• High school diploma or equivalent is required.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide high-quality service to patients who arrive for appointments or call for information.
• Enter billing information at time of service and follow up on missing data.
• Maintain accurate and timely medical records.

Skills

Customer service experience

Dealing with difficult customers

Education

High school diploma or equivalent

Job description

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

• High school diploma or equivalent.
• One to two years related customer service experience

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

Schedule: Per Diem position for our Behavioral Health office in Park Ridge, IL between the office hours of 7:30am-5:00pm.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Park Ridge

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Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.