Part-Time Patient Services Specialist

Advocate Health Care; Park Ridge (IL); On-site; USD 18,000 - 25,000; Part time

Job summary

Advocate Health Care in Park Ridge is seeking a Patient Service Representative to join the ambulatory care team. You’ll support providers, connect with patients, and help ensure a seamless, compassionate experience.

The role emphasizes high-quality patient service and accurate record handling in a busy clinical setting. This part-time position offers a 20-hour weekly schedule (Mon-Fri, 8:00 am–4:30 pm; alternating two 8-hour and three 8-hour shifts).

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Difficult customers

Education

High school diploma or equivalent

Job description

Advocate Health Care in Park Ridge is seeking a Patient Service Representative to join the ambulatory care team. You’ll support providers, connect with patients, and help ensure a seamless, compassionate experience.

The role emphasizes high-quality patient service and accurate record handling in a busy clinical setting. This part-time position offers a 20-hour weekly schedule (Mon-Fri, 8:00 am–4:30 pm; alternating two 8-hour and three 8-hour shifts).