Patient Services Specialist

Lincare Holdings Inc.; Temecula (CA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. in Temecula, CA is seeking a customer service associate to communicate with customers, answer questions, resolve issues, and support physician-directed product/service needs.

You will document calls and enter orders in our computerized systems, ensuring accurate demographics and records. Qualifications include a High School Diploma or GED, 1–3 months related training, and strong data-entry skills.

Qualifications

• Ability to read and analyze patient orders.
• Strong communication with coworkers and patients.
• Assist with training of employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and dialer-generated calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized records system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Training others

Data entry

Numerical calculation

Instruction following

Education

High School Diploma / GED

1–3 months related experience or training

Tools

Computerized record keeping system

Computer entry

Job description

Lincare Holdings Inc. in Temecula, CA is seeking a customer service associate to communicate with customers, answer questions, resolve issues, and support physician-directed product/service needs.

You will document calls and enter orders in our computerized systems, ensuring accurate demographics and records. Qualifications include a High School Diploma or GED, 1–3 months related training, and strong data-entry skills.