Customer Experience & Solutions Specialist

Lincare; Temecula (CA); On-site; USD 19,000 - 32,000; Full time

Job summary

Lincare in Temecula, CA is seeking a customer service representative to handle inbound and outbound calls, educate customers about products and services, and support adherence to physician orders. The role includes documenting calls, entering orders, and updating demographic information in the system.

Ideal candidates communicate clearly, resolve questions, and ensure accurate record keeping. This hourly position offers compensation aligned with local market rates and requires strong attention

Qualifications

• Question resolution and customer education about products/services.
• Documentation of calls in computerized record keeping system.
• Entering customer orders and updating demographic information.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services and adherence to physician directions.
• Answers questions and educates customers about products/services.
• Documents calls and updates in the computerized system.
• Enters customer orders and verifies demographic information.

Skills

Customer service

Communication skills

Problem solving

Data entry

Job description

Lincare in Temecula, CA is seeking a customer service representative to handle inbound and outbound calls, educate customers about products and services, and support adherence to physician orders. The role includes documenting calls, entering orders, and updating demographic information in the system.

Ideal candidates communicate clearly, resolve questions, and ensure accurate record keeping. This hourly position offers compensation aligned with local market rates and requires strong attention