Medical Customer Support Specialist

Lincare Holdings Inc.; Cleveland (OH); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Lincare Holdings Inc. is seeking a customer-focused employee to support patient care by answering questions, resolving issues, and guiding product/service needs aligned with physician directions.

The role emphasizes accurate documentation, order entry, and maintaining up-to-date demographic information while assisting coworkers and training new staff as needed. A high school diploma and computer entry skills are required, with the company offering competitive benefits.

Qualifications

• Read and analyze documents such as orders
• Effectively communicate with coworkers and patients
• Assist in training of employees
• Calculate figures and amounts for frequency and doses
• Carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer communication

Document analysis

Training support

Numeracy/dose calculation

Oral/written instructions

Education

High School Diploma / GED

Computer entry

Licensing requirements (location)

Tools

Computerized record system

Job description

Lincare Holdings Inc. is seeking a customer-focused employee to support patient care by answering questions, resolving issues, and guiding product/service needs aligned with physician directions.

The role emphasizes accurate documentation, order entry, and maintaining up-to-date demographic information while assisting coworkers and training new staff as needed. A high school diploma and computer entry skills are required, with the company offering competitive benefits.