Customer Experience Specialist

Lincare; Yreka (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare in California is seeking a customer service representative to handle inbound and outbound calls, answer questions, and educate customers on products and services. You will document interactions, enter orders, and verify patient demographics to ensure accurate records and compliance with physician directions.

The role emphasizes clear communication, problem solving, and the ability to identify additional needs while supporting routine account maintenance in a fast-paced environment.

Qualifications

• Experience in customer service or call handling.
• Strong communication and problem-solving abilities.
• Comfort with documenting calls and entering orders into a system.

Responsibilities

• Communicate with customers through inbound and outbound calls and dialer-generated calls.
• Assess needs for additional products or services.
• Check compliance with physician orders and educate customers on products/services.
• Document calls in the computerized record-keeping system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.

Skills

Customer service

Communication

Problem solving

Order entry

Tools

CRM system

Computerized records

Job description

Lincare in California is seeking a customer service representative to handle inbound and outbound calls, answer questions, and educate customers on products and services. You will document interactions, enter orders, and verify patient demographics to ensure accurate records and compliance with physician directions.

The role emphasizes clear communication, problem solving, and the ability to identify additional needs while supporting routine account maintenance in a fast-paced environment.