Pharmacy Customer Care Specialist & Training

Lincare Holdings; Temecula (CA); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Zusammenfassung

Lincare Holdings in Temecula, CA is seeking a customer service representative to handle inbound and outbound calls, answer questions, assess needs for additional products and services, and support physician-directed care.

You will document calls, enter orders in the computerized system, update demographic information, and assist training. A High School Diploma or GED and basic computer entry are required; some location licensing may apply.

Qualifikationen

• High School Diploma, GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Aufgaben

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Kenntnisse

Customer service

Communication

Documentation

Order entry

Pharmacy terminology

Ausbildung

High School Diploma or GED

Tools

Computer systems

Jobbeschreibung

Lincare Holdings in Temecula, CA is seeking a customer service representative to handle inbound and outbound calls, answer questions, assess needs for additional products and services, and support physician-directed care.

You will document calls, enter orders in the computerized system, update demographic information, and assist training. A High School Diploma or GED and basic computer entry are required; some location licensing may apply.