Patient Services Specialist

Jobtailor; Shelby (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a patient access specialist to support registration, verification, scheduling and billing in a fast-paced healthcare setting. You will provide compassionate service to patients and families, maintain accurate records, and adhere to healthcare regulations.

This on-site role in Shelby, NC requires strong computer skills, front desk experience, and the ability to work 12-hour shifts including holidays and weekends.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.
• Must be able to sit for long periods of time.
• Ability to work in a fast-paced office environment.
• Ability to bend and lift up to 10 lbs.
• Ability to work 12-hour variable shifts including holidays and weekends.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Interact with patients and families in sensitive situations.
• Apply critical thinking and decisive judgment in an often-hectic environment.
• Work cohesively on a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting.
• Perform arrival and/or departure desk activities according to standards and guidelines.
• Encourage patient utilization of front-end technology during registration.
• Enter and maintain confidential and accurate patient, insurance, billing, and payment information.
• Assist billing functions accurately and/or direct matters to the appropriate billing office.
• Demonstrate proficiency in emergency codes and appropriate responses.
• Follow applicable federal and state healthcare regulations.

Skills

Patient Registration

Insurance Verification

Billing Functions

Data Entry

Cash Receipting

Inventory Monitoring

Emergency Code Response

Critical Thinking

Team Collaboration

Compassionate Customer Service

Education

High School Diploma

GED

Tools

Medical Records Software

Job description

• Exemplify caring and compassionate customer service to create an excellent patient experience


• Interact with patients and families in a wide variety of sensitive situations


• Apply critical thinking and decisive judgment in an often-hectic environment


• Work cohesively on a team and independently with minimal supervision


• Manage patient registration, insurance verification, scheduling, collection and cash receipting


• Perform arrival and/or departure desk activities according to standards and guidelines


• Encourage patient utilization of front-end technology during registration


• Enter and maintain confidential and accurate patient, insurance, billing, and payment information


• Assist billing functions accurately and/or direct matters to the appropriate billing office


• Demonstrate proficiency in emergency codes and appropriate responses


• Follow applicable federal and state healthcare regulations


• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

• High School Diploma or GED required


• Computer experience required


• Customer relations experience required


• Experience with Medical Records Software preferred


• Front desk practice experience preferred


• Must be able to sit for long periods of time


• Ability to work in a fast-paced office environment


• Ability to bend and lift up to 10 lbs


• Ability to work 12-hour variable shifts including holidays and weekends

Core Competencies

Demonstrates expertise in patient registration, insurance verification, and billing processes while providing compassionate customer service in a fast-paced healthcare environment. Proficient in maintaining accurate patient records and adhering to healthcare regulations.

Highest-signal resume keywords

• Patient Registration Management


• Insurance Verification


• Customer Relations Experience


• Medical Records Software


• Emergency Code Proficiency

Hard Skills

• Patient Registration


• Insurance Verification


• Billing Functions


• Medical Records Software


• Data Entry


• Cash Receipting


• Inventory Monitoring


• Emergency Code Response

Soft Skills

• Compassionate Customer Service


• Critical Thinking


• Team Collaboration


• Decisive Judgment

Certifications & Qualifications

• High School Diploma


• GED

Industry Keywords

• Healthcare Regulations


• Patient Experience


• Confidential Patient Information


• Fast-Paced Office Environment

Tools & Technologies

• Front-End Technology Utilization