Patient Services Specialist

Jobtailor; Monroe (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a patient access coordinator to deliver compassionate service, assist with patient registration, insurance verification, scheduling, and billing inquiries in a fast-paced healthcare office in Monroe, NC.

You will manage front desk tasks, handle confidential information, and collaborate with the team to ensure a smooth patient experience while adhering to healthcare regulations. Prior front desk experience is preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.
• Must be able to sit for long periods.
• Must be able to work in a fast-paced office environment.
• Should be able to bend and lift up to 10 lbs.

Responsibilities

• Provide caring and compassionate customer service to create an excellent patient experience
• Interact with patients and families in sensitive situations
• Apply critical thinking and decisive judgment in a hectic environment
• Work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting
• Perform arrival and/or departure desk activities accurately
• Encourage patient utilization of front-end technology during registration
• Enter and maintain confidential patient, insurance, billing, and payment information
• Assist billing functions or direct inquiries to the appropriate billing office
• Demonstrate proficiency in emergency codes and appropriate responses
• Follow applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Job description

• Provide caring and compassionate customer service to create an excellent patient experience
• Interact with patients and families in sensitive situations
• Apply critical thinking and decisive judgment in a hectic environment
• Work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting
• Perform arrival and/or departure desk activities accurately
• Encourage patient utilization of front-end technology during registration
• Enter and maintain confidential patient, insurance, billing, and payment information
• Assist billing functions or direct inquiries to the appropriate billing office
• Demonstrate proficiency in emergency codes and appropriate responses
• Follow applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required
• Experience with Medical Records Software preferred
• Front desk practice experience preferred
• Must be able to sit for long periods of time
• Must be able to work in a fast-paced office environment
• Should be able to bend and lift up to 10 lbs.

Core Competencies

Demonstrates strong customer service skills to enhance patient experiences while managing sensitive situations and maintaining confidentiality. Proficient in handling patient registration, insurance verification, and adhering to healthcare regulations in a fast-paced environment.

Highest-signal resume keywords

• Customer Service
• Patient Registration
• Insurance Verification
• Medical Records Software
• Critical Thinking

ATS Optimization Keywords

Hard Skills

• Patient Registration
• Insurance Verification
• Billing Functions
• Emergency Codes Proficiency
• Confidential Information Management

Soft Skills

• Compassionate Communication
• Team Collaboration
• Decisive Judgment
• Adaptability

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Healthcare Regulations
• Patient Experience
• Front Desk Practice
• Inventory Management

Tools & Technologies

• Medical Records Software