Patient Access Representative

Jobtailor; Twin Valley (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Jobtailor in Minnesota is seeking a friendly Medical Office Front Desk Associate to provide extraordinary customer service to patients in person and by phone, greet patients, verify demographics, and manage documents.

You will coordinate appointments, handle insurance/registration issues, collect payments, support telemedicine, and ensure accurate chart preparation while maintaining patient privacy.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful.
• Customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Provide extraordinary customer service to patients in person and by phone.
• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Explain documents and capture signatures on necessary paperwork.
• Establish and assign financial responsibility and assist with payment arrangements.
• Collect co-payments, pre-payments, and account balance payments.
• Resolve registration errors or denied insurance claims through the registration work queue.
• Coordinate and schedule appointments with nursing teams and providers.
• Obtain and coordinate referrals and conduct pre-authorization.
• Arrange interpreter services.
• Check patients in and out.
• Operate a multi-line phone.
• Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator.
• Prepare and coordinate charts.
• Organize supporting provider documents.
• Initiate and collaborate on patient financial assistance.
• Track patient visits and health information on patient accounts.
• Coordinate telemedicine appointments.
• Make appointment reminder calls.
• Process hospital admissions.
• Perform office duties such as copying and faxing.

Skills

Customer Service Skills

Medical Terminology

Appointment Coordination

Financial Responsibility Management

BLS Certification

Education

High school diploma or equivalent

Post-secondary education helpful

One year of medical office experience

Tools

Multi-Line Phone

Electronic Forms

Document Management

Job description

• Provide extraordinary customer service to patients in person and by phone


• Greet patients and verify demographics


• Create, scan, and route documents or electronic forms


• Explain documents and capture signatures on necessary paperwork


• Establish and assign financial responsibility and assist with payment arrangements


• Collect co-payments, pre-payments, and account balance payments


• Resolve registration errors or denied insurance claims through the registration work queue


• Coordinate and schedule appointments with nursing teams and providers


• Obtain and coordinate referrals and conduct pre-authorization


• Arrange interpreter services


• Check patients in and out


• Operate a multi-line phone


• Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator


• Prepare and coordinate charts


• Organize supporting provider documents


• Initiate and collaborate on patient financial assistance


• Track patient visits and health information on patient accounts


• Compile, distribute, administer, and score assessments


• Coordinate telemedicine appointments


• Make appointment reminder calls


• Process hospital admissions


• Perform office duties such as copying and faxing

Requirements

• High school diploma or equivalent preferred


• Post-secondary education helpful


• One year of work experience, preferably in a medical office setting


• Medical terminology helpful


• Customer service skills essential


• Six months' customer service experience desired


• May require BLS for certain locations and/or settings

Core Competencies

Demonstrates strong customer service skills while managing patient interactions, coordinating appointments, and handling financial responsibilities in a medical office environment. Proficient in processing documentation and resolving registration issues to ensure efficient patient care.

Highest-signal resume keywords

• Customer Service Skills


• Medical Terminology


• Appointment Coordination


• Financial Responsibility Management


• BLS Certification

Hard Skills

• Document Management


• Patient Registration


• Insurance Claim Resolution


• Chart Preparation


• Telemedicine Coordination

Soft Skills

• Communication Skills


• Organizational Skills


• Problem-Solving Skills

Certifications & Qualifications

• BLS Certification

Industry Keywords

• Medical Office


• Patient Care


• Financial Assistance


• Referral Coordination


• Health Information Management

Tools & Technologies

• Multi-Line Phone


• Electronic Forms