Patient Service Representative – Cardiology

Jobtailor; New Britain (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Jobtailor is seeking a front-desk/medical office receptionist to greet patients, manage registration, and ensure smooth patient flow in a Connecticut clinic. You will handle calls, scheduling, billing, and insurance verification while coordinating with clinical staff.

The role requires excellent communication, organization, and a solid understanding of HIPAA and office technology. Some travel to satellite offices may be needed.

Qualifications

• Must have strong customer service skills and front-desk experience.
• Proficiency with standard office technology and scheduling systems.
• Experience with EHR and practice management software is preferred.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain patient flow through registration and scheduling.
• Answer calls, take messages, and route information correctly.
• Inform patients of delays and assist with comfort.
• Process payments, receipts, and reconcile daily payments.
• Verify insurance and update patient accounts.
• Schedule appointments and manage waitlists.
• Coordinate with clinical staff on referrals and pre-authorizations.
• Perform clerical duties and cover other offices as needed.
• Follow downtime procedures and maintain accurate records.

Skills

Customer service

Multitasking

English communications

Phone etiquette

Organization

Billing reconciliation

HIPAA knowledge

EHR experience

Scheduling

Education

High School Diploma or GED

Associate Degree preferred

Tools

Practice Management System

Windows-based environment

EHR/PM software

General office equipment

Job description

• Greet visitors, patients, and families and direct them appropriately


• Maintain efficient patient flow through registration and provide excellent customer service


• Answer telephone calls, direct calls, take accurate messages, and deliver them appropriately


• Inform patients of physician schedule delays and assist with patient comfort


• Post self-pay charges, collect payments, provide receipts, and reconcile daily payments


• Reconcile billing slips to daily schedules


• Open and close batches, reconcile collections, prepare deposits, and document corrections


• Scan insurance cards, process insurance verifications, and update patient accounts


• Update demographics, insurance, HIPAA forms, and financial waivers


• Schedule appointments, use waitlists, confirm appointments, and review eligibility and phone reports


• Schedule and enter orders for diagnostic tests and procedures


• Coordinate with Patient Care Resources and clinical staff on pre-authorizations


• Complete referrals and enter them into the appropriate system


• Communicate problems and issues to the Office Supervisor or Manager


• Perform clerical duties including faxing, photocopying, scanning, filing, and mailings


• Cover for other staff and other office locations as needed


• Follow downtime procedures


• Perform other duties as required

Requirements

• High School Graduate or GED required


• Associate Degree preferred


• Heartsaver within 30 days of hire


• Ability to communicate in English, both orally and in writing


• Must have excellent customer service skills


• Must have the ability to organize and perform multiple tasks in a timely manner


• Knowledge of medical office and terminology preferred


• Basic proficiency in computer use required


• Previous experience with Standard Office Technology in a Window based environment preferred


• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred


• Previous PSR experience preferred


• Ability to commute to satellite offices as needed

Core Competencies

Demonstrates strong customer service skills and the ability to manage patient flow efficiently while maintaining accurate records and coordinating with clinical staff. Proficient in handling administrative tasks in a medical office environment, including scheduling, billing, and insurance processing.

Highest-signal resume keywords

• Customer Service Skills


• EHR Experience


• Medical Office Knowledge


• Standard Office Technology Proficiency


• Heartsaver Certification

Hard Skills

• Patient Registration


• Billing Reconciliation


• Insurance Verification


• Appointment Scheduling


• Clerical Duties

Soft Skills

• Organizational Skills


• Communication Skills

Certifications & Qualifications

• Heartsaver Certification

Industry Keywords

• Medical Terminology


• HIPAA Compliance


• Patient Care Coordination


• Referral Management

Tools & Technologies

• Practice Management System


• Departmental Systems


• Windows Based Environment