Patient Registration Representative

Jobtailor; Panama City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a patient access specialist to streamline check-in and registration across multiple systems. You will collect demographics, verify insurance, and provide cost estimates while delivering compassionate service to patients and families.

The role requires excellent communication, the ability to multitask in a fast-paced environment, and attention to detail to ensure smooth patient flow and timely access to care.

Qualifications

• Exceptional customer service and interpersonal skills.
• Experience with patient access, registration, insurance verification, or front desk is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy in data entry.
• Comfortable working with multiple computer systems.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions with confidence, clarity, and compassion.
• Build trust with patients during stressful moments.
• Navigate insurance plans and coverage details.

Skills

Exceptional customer service

Patient registration

Insurance verification

Communication skills

Attention to detail

Education

High School Diploma

GED

Tools

Computer Systems

Job description

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing registration delays and answering questions with confidence, clarity, and compassion
• Build trust with patients during stressful or overwhelming moments
• Navigate insurance plans and coverage details
• Enter demographics and medical data
• Collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
• Register patients efficiently as the first point of contact for access to care

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Core Competencies

Demonstrates exceptional customer service and communication skills while efficiently managing patient registration and access to care. Capable of navigating insurance plans and collaborating with healthcare teams to ensure a smooth patient experience.

Highest-signal resume keywords

• Exceptional Customer Service Experience
• Patient Registration
• Insurance Verification
• Communication Skills
• Attention to Detail

Hard Skills

• Medical Data Entry
• Demographic Collection
• Co-Pay Collection
• Cost Estimation

Soft Skills

• Interpersonal Skills
• Professionalism
• Multitasking
• Composure Under Pressure

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Patient Access
• Registration Delays
• Insurance Plans
• Healthcare Collaboration

Tools & Technologies

• Computer Systems