Patient Services Representative

Jobtailor; Easton (Northampton County); On-site; USD 34,000 - 42,000; Full time

Job summary

Jobtailor is seeking a Medical Administrative Assistant to coordinate clerical duties for a busy physician practice in Easton, PA. You will be the first point of contact for patients and providers, manage registration, scheduling, and ensure a smooth patient flow while delivering outstanding service.

The role requires a High School Diploma or GED, 1 year of customer service, accuracy, confidentiality, and strong computer/EMR skills.

Qualifications

• High School Diploma or GED required.
• 1 year customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and confidentiality with detail-oriented responsibilities.
• Proficient computer skills and EMR proficiency.
• Experience with LVHN patient portal onboarding encouraged.

Responsibilities

• Coordinate and perform clerical duties for daily physician practice operations.
• Serve as initial contact for patients and healthcare providers.
• Deliver high standard of customer service to maintain patient experience.
• Register patients accurately and verify insurance authorizations.
• Schedule and confirm patient appointments and manage flow.
• Perform scheduling, billing, referrals, and other clerical tasks.
• Conduct patient outreach via phone and EMR messaging.
• Collaborate in training, staffing, and practice functionality.
• Provide feedback to team members.
• Ensure confidentiality and compliance with policies.

Skills

Customer Service Experience

EMR Workflows

Detail-Oriented Responsibilities

Insurance Authorization

Patient Scheduling

Education

High School Diploma

GED

Tools

EMR Systems

Patient Portal

Job description

• Coordinate and provide clerical/administrative duties for daily physician practice operations


• Serve as the initial point of contact for patients and healthcare providers


• Deliver a high standard of customer service to maintain the overall patient experience


• Perform detail-oriented administrative tasks according to organizational policies and standard work


• Gather information for accurate registration and check-in


• Obtain and verify insurance authorizations and precertification


• Complete medical record release requests


• Schedule and confirm patient appointments


• Sustain patient schedule execution and flow


• Collaborate in training, staffing, and practice functionality


• Provide feedback to team members


• Monitor changes in insurance coverage and reimbursement


• Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions


• Conduct patient outreach by telephone and EMR messaging

Requirements

• High School Diploma/GED


• 1 year customer service experience


• Ability to adapt to changing priorities


• Ability to maintain accuracy and compliance with detail-oriented responsibilities


• Ability to maintain strict confidentiality


• Proficient computer skills


• Proven proficiency of technology and EMR workflows at the conclusion of orientation


• Ability to handle cash and other patient payment methods accurately


• Ability to explain, educate, and support usage of the LVHN patient portal and its features


• Ability to lift and carry 25 lbs.


• Frequent sitting and standing


• Frequent keyboard use

Core Competencies

Demonstrates strong administrative and clerical skills essential for coordinating physician practice operations, ensuring accuracy in patient registration, insurance verification, and appointment scheduling while delivering exceptional customer service.

Highest-signal resume keywords

• Customer Service Experience


• EMR Workflows


• Detail-Oriented Responsibilities


• Insurance Authorization


• Patient Scheduling

Hard Skills

• Clerical Duties


• Patient Registration


• Insurance Verification


• Appointment Scheduling


• Medical Record Management


• Billing


• Filing


• Referrals


• Data Entry


• Cash Handling

Soft Skills

• Adaptability


• Confidentiality


• Communication


• Team Collaboration


• Feedback Provision

Certifications & Qualifications

• High School Diploma


• GED

Industry Keywords

• Healthcare Operations


• Patient Experience


• Insurance Coverage


• Reimbursement


• Clerical Functions

Tools & Technologies

• EMR Systems


• Patient Portal