GI Patient Services Coordinator

Northwestern Medicine group; Winfield (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwestern Medicine seeks a Patient Service Representative to support the service area by checking patients in and out of appointments and delivering exemplary customer service to patients and guests.

The role requires a high school diploma and 0–2 years in customer service, with preferred healthcare experience and bilingual abilities. Responsibilities include registration, consents, payments, and scheduling, with collaboration across clinic teams.

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer-service role preferred.
• Bachelor's degree preferred.
• Healthcare experience preferred.
• Working knowledge of medical terminology preferred.
• Bilingual preferred.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit information.
• Complete check-in and check-out functions as directed.
• Confirm and update patient demographics and insurance information.
• Complete patient registration as needed and obtain consents/authorizations.
• Collect co-payments and process payments; perform end-of-day cash reconciliation.
• Keep waiting area clean and comfortable; inform patients of delays or changes.
• Schedule appointments and assist with changes; float to ICCs as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Bilingual

Medical terminology

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine seeks a Patient Service Representative to support the service area by checking patients in and out of appointments and delivering exemplary customer service to patients and guests.

The role requires a high school diploma and 0–2 years in customer service, with preferred healthcare experience and bilingual abilities. Responsibilities include registration, consents, payments, and scheduling, with collaboration across clinic teams.