Patient Experience & Registration Specialist

Northwestern Medicine; Mokena (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental & Vision Coverage

Life Insurance

Paid Time Off

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support the front desk and patient check-in/check-out processes. You will verify demographics, insurance, and collect co-pays while delivering friendly, efficient service.

The role emphasizes strong customer service in a healthcare setting. A high school diploma is required, with 0–2 years in customer service; a Bachelor’s degree is preferred and bilingual abilities are a plus.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years' experience in a customer service position.

Responsibilities

• Greet patients and guests, verify identity and provide information related to visit.
• Complete check-in/out functions as directed.
• Update patient identification and demographic/insurance information.
• Complete patient registration as needed.
• Obtain patient consents/authorizations.
• Collect co-payments and post payments; close cash drawer at end of day.
• Keep waiting area clean and comfortable.
• Inform patients of delays or changes in appointment status.
• Schedule appointments as necessary.
• May float to other ICCs/departments as needed.
• Perform other duties as assigned.

Skills

Customer service

Greet patients

Education

High School diploma or GED

Bachelor’s degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Service Representative to support the front desk and patient check-in/check-out processes. You will verify demographics, insurance, and collect co-pays while delivering friendly, efficient service.

The role emphasizes strong customer service in a healthcare setting. A high school diploma is required, with 0–2 years in customer service; a Bachelor’s degree is preferred and bilingual abilities are a plus.