Patient Services & Billing Specialist

Advocate Health; Milwaukee (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Aurora St. Luke’s Medical Offices in Milwaukee, part of Advocate Health, is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

Responsibilities include scheduling, handling information on tests and procedures, bills and charges, referrals, and other inquiries; schedule is Monday–Friday 8:00am–4:30pm with some close-shift coverage and possible travel to other locations.

Qualifications

• Requires a high school diploma or equivalent.
• 1–2 years of customer service experience preferred.
• Experience handling difficult callers/patients is a plus.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or calling for information.
• Assist with scheduling, tests/procedures, billing questions, referrals and other inquiries.
• Support ambulatory care team to ensure a seamless, compassionate patient experience.

Skills

High school diploma or equivalent

Customer service experience

Handle difficult callers/patients

Education

High school diploma or equivalent

Job description

Aurora St. Luke’s Medical Offices in Milwaukee, part of Advocate Health, is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

Responsibilities include scheduling, handling information on tests and procedures, bills and charges, referrals, and other inquiries; schedule is Monday–Friday 8:00am–4:30pm with some close-shift coverage and possible travel to other locations.