Patient Services & Scheduling Specialist - Benefits Eligible

Advocate Health Care; De Pere (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health Care's Aurora Medical Group in De Pere, WI is hiring a Patient Service Representative to join the ambulatory care team. This 30-hour position supports providers, connects with patients, and ensures a compassionate, seamless experience for appointments, billing inquiries, and test information.

The role requires a high school diploma and 1–2 years of customer service experience, with proficiency in handling difficult callers.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients arriving for appointments or calling for information on tests, charges, referrals, and more.
• Billing Services: Ensures entry of billing information at time of service and follow-up on missing information.
• Medical Record Services: Upholds standards for accurate and timely medical records.

Skills

Customer service experience

Communication skills

Experience handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Health Care's Aurora Medical Group in De Pere, WI is hiring a Patient Service Representative to join the ambulatory care team. This 30-hour position supports providers, connects with patients, and ensures a compassionate, seamless experience for appointments, billing inquiries, and test information.

The role requires a high school diploma and 1–2 years of customer service experience, with proficiency in handling difficult callers.