Patient Services & Billing Advocate

Advocate Health; De Pere (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Medical Group is seeking a Patient Service Representative to join the ambulatory care team in De Pere, WI. You will support providers, connect with patients, schedule appointments, and relay information about tests, billing, and referrals with empathy and accuracy.

Requires a high school diploma and 1–2 years of customer service experience; experience handling difficult callers/patients is a plus. This on-site role offers predictable hours and the chance to contribute to high-quality

Qualifications

• A high school diploma or equivalent is required.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality service to patients for appointments, tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information and follows up on missing information.
• Maintains accurate and timely medical records.

Skills

Customer service experience

Handling difficult callers

Education

High school diploma or equivalent

Job description

Aurora Medical Group is seeking a Patient Service Representative to join the ambulatory care team in De Pere, WI. You will support providers, connect with patients, schedule appointments, and relay information about tests, billing, and referrals with empathy and accuracy.

Requires a high school diploma and 1–2 years of customer service experience; experience handling difficult callers/patients is a plus. This on-site role offers predictable hours and the chance to contribute to high-quality