Patient Experience Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 40,000 - 45,000; Full time

Job summary

Aurora Health Care is seeking a friendly Medical Office/Front Desk Assistant in Milwaukee to greet patients, register them, verify insurance, collect payments and coordinate appointments. You will support patients with directions and transportation needs and ensure accurate data entry.

The role emphasizes excellent communication, organization, and attention to detail in a fast-paced medical office environment. High school diploma required; no prior experience necessary.

Qualifications

• Excellent customer service skills.
• Excellent communication (written and verbal).
• Intermediate computer skills including MS Office and email.
• Training or experience in keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.
• Ability to read and follow instructions and file information alphabetically/numerically.
• Ability to work in a fast paced environment with attention to detail.

Responsibilities

• Greet patients and visitors and respond to routine information requests; answer calls and take messages.
• Register patients, obtain demographics and insurance information, verify coverage, collect co-pays and balances, post payments.
• Schedule appointments, coordinate cancellations/reschedules, and provide test prep and arrival directions.
• Update insurance and financial responsibility data; communicate changes to patients as needed.
• Ensure accuracy of patient information and comply with payer requirements.
• Assist patients with transportation needs, directions, and accessibility requests.
• Close visits: check out patients, schedule follow-ups, and provide visit summaries.
• File, retrieve, and deliver patient information and required forms/documentation.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Data entry

Speed and accuracy

Organizational skills

Attention to detail

Education

High School Graduate

Job description

Aurora Health Care is seeking a friendly Medical Office/Front Desk Assistant in Milwaukee to greet patients, register them, verify insurance, collect payments and coordinate appointments. You will support patients with directions and transportation needs and ensure accurate data entry.

The role emphasizes excellent communication, organization, and attention to detail in a fast-paced medical office environment. High school diploma required; no prior experience necessary.