Patient Service Representative (PSR), Oncology Clinic

Advocate Health; Milwaukee (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative for Aurora Medical Group in Milwaukee, WI. The role involves front-desk patient reception, registration, and scheduling within a outpatient setting, with emphasis on accuracy in demographics, insurance data, and copayment collection.

The PSR supports providers and the care team, handling billing information at the point of service and ensuring timely medical records.

Qualifications

• Minimum 1 year of experience in customer service that includes patient scheduling, registration and reception.
• Strong communication and interpersonal skills with a compassionate approach.
• Ability to handle difficult caller/customer/patient situations and maintain professionalism.

Responsibilities

• Greet, register and assist patients at outpatient front desk; collect demographic and insurance information.
• Schedule new and follow-up appointments and coordinate ancillary services as needed.
• Post payments, collect copayments, and ensure accurate billing and medical records entry.

Skills

Customer service

Scheduling

Registration

Education

High school diploma or equivalent

Job description

Summary:

Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greet and register the patient, completes all necessary forms, obtains demographic and insurance information, collects copayment, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments and coordinate more complex scheduling of ancillary services appointments, tests and procedures. Maintains, confirms and/or secures prior authorization required to receive physician or medical services as needed. Acts as a staff and department resource.

Where You Will Work:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• Experience handling difficult caller/customers/patients.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.

What You’ll Do:

Scheduled hours: Monday - Friday, 8:30am - 5:00pm. No weekends. No Holidays. This role is primarily a scheduling position.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora St. Luke's Medical Offices- 2801 W Kinnickinnic River Pkwy- Suite 980-Milwaukee, WI 53215.

Oncology specialists at Aurora Cancer Care in Milwaukee, WI, offer compassionate and expert care for all stages of cancer. The team of specialty oncologists, including radiation and surgical oncologists, specialize in minimally invasive cancer treatment tools and techniques and are dedicated to helping fight cancer by using the latest advancements in cancer treatments.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• This position may require travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
• Must be able to push/pull up to 50 lbs. with assistance.
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
• Must be able to use hands with fine motor skills for keyboard data entry.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.