Patient Services & Scheduling Specialist II

Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 50,420,000 - 71,360,000; Full time

Job summary

The Brigham and Women’s Hospital, Inc. is seeking an administrative assistant to support clinical service operations at 294 Washington Street, Boston, MA. The role blends front-desk duties with back-office tasks to ensure smooth patient flow and record management.

You will schedule visits, greet patients, process billing forms, and coordinate with teams to obtain records and test results. Strong Office Suite skills and 2–3 years of office experience are required.

Qualifications

• High School Diploma or equivalent required.
• CMAA certification preferred.
• Office experience 2-3 years required.
• Proficiency with Office Suite and scheduling/billing systems.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer phones and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Act as Super User for scheduling, registration, and billing systems.

Skills

Office Suite

Phone etiquette

Time management

Communication

Education

High School Diploma or Equivalent

CMAA Certification preferred

Tools

Scheduling systems

Billing systems

Job description

The Brigham and Women’s Hospital, Inc. is seeking an administrative assistant to support clinical service operations at 294 Washington Street, Boston, MA. The role blends front-desk duties with back-office tasks to ensure smooth patient flow and record management.

You will schedule visits, greet patients, process billing forms, and coordinate with teams to obtain records and test results. Strong Office Suite skills and 2–3 years of office experience are required.